Shipping policy

Seller Information
Seller: kimonocafe
Responsible Representative: Hiroshi Tsubokura
Location: Japan
Phone Number: +81-75-361-7150
Email Address: webmaster@e-wazakka.com

 

 

About the number of days until shipment
Orders will be shipped within 2–3 business days after order confirmation.
If shipment requires more time, we will notify you by email in advance.

Please note that we are closed on Saturdays, Sundays, and national holidays.
In addition, shipping operations may be suspended during extended holiday periods such as New Year holidays.

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Shipping Area and Fees
Shipping Area:
North America (Canada, United States)

Free shipping for orders of USD 200 or more (tax included).

For orders under USD 200 (tax included), a flat shipping fee of USD 36 applies.

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Returns and Defective Items
Please contact us by email first regarding any returns or defective items.
We will respond sincerely after reviewing the nature of the issue, the product condition, and the purchase amount.

Please note that order cancellations are not accepted after shipment.