Shipping policy
Seller Information
Seller: Ando Co., Ltd.
Responsible Representative: Komako Kato
Location: 327 Kashiwaya-cho, Shimogyo-ku, Kyoto-shi, Kyoto 600-8066, Japan
Phone Number: +81-75-341-0361
Email Address: webmaster@e-wazakka.com
About the number of days until shipment
Orders will be shipped within 3-5 business days after order confirmation.
If shipment requires more time, we will notify you by email in advance.
Please note that we are closed on Saturdays, Sundays, and national holidays.
In addition, shipping operations may be suspended during extended holiday periods such as New Year holidays.
Shipping Area and Fees
Shipping Area:
North America (Canada, United States)
Free shipping for orders of USD 200 or more (tax included).
For orders under USD 200 (tax included), a flat shipping fee of USD 36 applies.
Returns and Defective Items
We accept returns within 30 days of the date you receive your order.
Return shipping costs are the responsibility of the customer.
A 20% restocking fee will be deducted from the refund amount.
Please note that items in the SALE collection are not eligible for return.
※If you receive a defective or incorrect item, please contact us by email with photos of the issue. After reviewing the situation, we will offer one of the following solutions depending on the condition of the product and the order details: Replacement of the item Full or partial refund Refund without requiring return of the item (in certain cases) We will determine the most appropriate resolution based on each case.
