Legal notice
Seller Information
Seller: Ando Co., Ltd.
Responsible Representative: Hiroshi Tsubokura
Location: 327 Kashiwaya-cho, Shimogyo-ku, Kyoto-shi, Kyoto 600-8066, Japan
Phone Number: +81-75-341-0361
Email Address: webmaster@e-wazakka.com
Product Price
As shown on the product page
Shipping Area and Fees
Shipping Area：North America (Canada, United States)
Free shipping for orders of USD 200 or more (tax included).
For orders under USD 200 (tax included), a flat shipping fee of USD 36 applies.
Payment Methods
Credit card payments：Visa, Mastercard, American Express, etc.
Apple Pay, Google Pay, Shopify Payments
Payment Timing
For credit card payments, the payment is confirmed at the time the order is placed.
Please note that due to exchange rates and credit card company fees,
the charged amount may differ from the displayed price.
Delivery Time
Orders will be shipped from Japan within 3–5 business days after the order is confirmed.
After shipment, delivery usually takes approximately 7–14 days; however, delivery times may vary depending on customs clearance, weather conditions, and shipping circumstances.
A tracking number will be provided by email once the shipment has been completed.
Returns, Exchanges, and Cancellations
We accept returns within 30 days of the date you receive your order.
Return shipping costs are the responsibility of the customer.
A 20% restocking fee will be deducted from the refund amount.
Please note that items in the SALE collection are not eligible for return.
※If you receive a defective or incorrect item, please contact us by email with photos of the issue. After reviewing the situation, we will offer one of the following solutions depending on the condition of the product and the order details: Replacement of the item Full or partial refund Refund without requiring return of the item (in certain cases) We will determine the most appropriate resolution based on each case.
